A Cynefin based approach to process model tailoring and goal alignment

Lepmets, Marion and Cater-Steel, Aileen and Mesquida, Antoni Lluís and O'Connor, Rory V. and McBride, Tom (2014) A Cynefin based approach to process model tailoring and goal alignment. In: 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014), 23-26 Sept 2014, Guimaraes, Portugal.

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In an industrial context all process models require a certain amount of tailoring to fit to the business environment of any specific organization in which the model is to be deployed. Process models should therefore be accompanied by tailoring guidelines and approaches to assist with strategic and operational goal alignment that support their use in industry. This paper explores shortcomings of process improvement and the existing process models, suggesting that a more holistic approach should be taken to process improvement in the modern organization. The paper provides an overview of systems thinking and the Cynefin framework that organizations can use to detect the characteristics of the domain in which they are operate. Knowing their domain helps the organization realize the amount of tailoring and goal alignment necessary to benefit from implementing process model guidance.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Process improvement; process models; systems thinking; goal alignment; software development; IT service management; Cynefin
Subjects: Computer Science
Computer Science > Computer Software
Research Centres: Other
Depositing User: Sean McGreal
Date Deposited: 17 Oct 2016 08:39
Last Modified: 17 Oct 2016 08:39
License: Creative Commons: Attribution-Noncommercial-Share Alike 3.0

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